SD0-302: SDI - SERVICE DESK MANAGER QUALIFICATION is of core importance both in your professional life and SDI certification path. With SDI SD0-302 certification you can get a good job easily in the market and get on your path for success. Professionals with passed SDI SD0-302 certification exam are in absolute favorvite in the industry. Testpassport has the latest dumps of SD0-302 exam, which is the best study materials for you to prepare your exam.
Testpassport latest SD0-302 questions share:
Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B
What is the value of telephone support in a Service Desk?
A. First contact resolution
B. Increased turnaround times
C. Reduced abandon rate
D. Skills-based routing
Answer: A
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