EMC E20-616 exam

A network technician is troubleshooting a network issue that has just been reported. Which of the
following troubleshooting steps should the technician take FIRST to help resolve this issue?
A.Record the solution in the appropriate logs for future use.
B.Ask the user who reported the issue what past documentation they have.
C.Ask the user who reported the issue to explain the symptoms in detail.
D.Record what steps should be taken to resolve the issue. 
Answer: C

One end of a CAT5 cable is punched down following the 568B standard. The other end should be
terminated using which standard to make a straight-through cable?
A.568B
B.RJ-11
C.RJ-45
D.568A 
Answer: A

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